Effective Date: 30/09/2025
Chris Smart Chartered Surveyors (“we,” “us,” or “our”) are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or contact us.
1. Information We Collect
We may collect the following information:
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Personal information: Name, email address, phone number, and other information you provide when contacting us or subscribing to newsletters.
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Usage information: IP address, browser type, pages visited, and time spent on the website, collected automatically through cookies and analytics tools.
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Other information: Any other information you provide voluntarily through forms, emails, or other communications.
2. How We Use Your Information
We use your personal data to:
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Respond to your inquiries or requests.
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Provide our surveying services and related information.
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Send newsletters or updates if you have opted in.
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Improve the content and functionality of our website.
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Comply with legal obligations.
We do not sell or rent your personal information to third parties.
3. Cookies and Tracking
Our website uses cookies and similar technologies to enhance your experience and monitor website performance. Cookies help us understand how visitors use the site and improve navigation. You can choose to disable cookies in your browser settings, but some features of the website may not function properly.
4. Sharing Your Information
We may share your information in the following limited circumstances:
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With trusted service providers who help us operate the website or provide our services.
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If required by law, regulation, or legal process.
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In connection with the sale or transfer of our business or assets.
We ensure that any third parties handling your data are obliged to keep it secure and use it only for specified purposes.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:
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Access your personal data.
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Request correction of inaccurate or incomplete data.
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Request deletion of your data where lawful.
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Object to processing of your data.
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Withdraw consent at any time (where processing is based on consent).
To exercise your rights, please contact us using the details below.
7. Retention of Data
We retain your personal data only for as long as necessary to provide services, comply with legal obligations, resolve disputes, or enforce agreements.
8. External Links
Our website may include links to third-party websites. We are not responsible for the privacy practices of these sites, and we encourage you to review their privacy policies.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the website indicates your acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
Chris Smart Chartered Surveyors
Surrey House Pleasant Place Hersham Walton on Thames Surrey KT12 4HR
Email: admin@bt-cs.co.uk
Phone: 01372 467777